ONCE YOU BOOK WITH US
How we prepare you for your upcoming journey
"Your pre-trip prep was the best of any trip we’ve taken.”
That's a direct quote from a recent Norway trip feedback form. ​Comments like these mean the world to us (thanks, Tom & Sue!), though they frankly don’t surprise us. We’re proud of how we prepare our travelers, anticipating their questions and needs. When you book a trip, everything you need to consider before departure can feel overwhelming... especially if going to a remote destination, and/or you're a photographer deciding exactly what gear to bring, for example. But we've spent years refining what’s essential to share with our clients.
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That experience, care, and attention to detail have led to the following standard elements of every group departure:
Private Trip Portal
Our private trip portal provides a convenient hub for all your pre-departure information, ensuring a seamless preparation and travel experience. It includes:
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A pre-trip timeline to guide you through important payment dates and other key preparation steps.
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Detailed destination info, including on weather, local culture, and health and safety travel tips.
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Flight guidance and travel insurance recommendations, with options to book through our trusted partners.
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Customized packing recommendations tailored to your destination and activities.
Flights Concierge Service
Through a long-time partner that specializes in this service, we offer a first-rate flight booking experience designed to meet all your travel needs.
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Enjoy access to personalized assistance from our trusted flights concierge, who will already understand the intricacies of your trip when you reach out to them.
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While we provide detailed flight guidance & parameters based on years of experience running these trips, our concierge partner can handle all the booking logistics for you.
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​Their service includes seat assignments, linking frequent flyer programs, upgrades, dietary requests, and more—all for a reasonable per-itinerary fee.
Travel Insurance Partners
We make it easy to get travel insurance through our trusted partnerships, ensuring you have the right coverage for your needs.
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Benefit from our long-standing relationships with reputable travel insurance providers including Travel Insurance International, WanderWell, and MedJet.
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Coverage options range from fully covered cancel-for-any-reason plans to basic benefits, giving you flexibility in choosing what suits you best.
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We're happy to create custom quotes tailored to your unique travel requirements.
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See here for more details.
Pre-Trip Zoom Briefing
A few months before your trip, our trip leaders host a comprehensive live briefing on Zoom to ensure you’re fully prepared for your adventure.
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An in-depth walk-through of the trip's itinerary, logistics, and essential details.
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A live Q&A session to address any specific questions or concerns you may have.
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Discussions on gear recommendations and packing tips to ensure you’re ready.
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We now use Zoom's "Smart Capture" feature, which allows you to watch a recording of the briefing with bookmarked chapters and summaries of key topics.
Always Here For You!
​At Open Sky Expeditions, we prioritize your peace of mind. Our team is available 24/7 to answer questions or address concerns, both as you prepare for your trip and throughout your travels. Whether it’s last-minute details or in-the-moment support—or even if you have detail-intensive photography gear questions to ask our photo pros in advance—we’re here to make your travel experience seamless. Every question is welcomed!