ONCE YOU BOOK WITH US
How we prepare you for your upcoming journey
"Your pre-trip prep was the best of any trip we’ve taken.”
That's a direct quote from a recent Norway trip feedback form. Comments like these mean the world to us (thanks, Tom & Sue!), though they frankly don’t surprise us. We’re proud of how we prepare our travelers, anticipating their questions and needs. When you book a trip, everything you need to consider before departure can feel overwhelming... especially if going to a remote destination, and/or you're a photographer deciding exactly what gear to bring, for example. But we've spent years refining what’s essential to share with our clients.
That experience, care, and attention to detail have led to the following standard elements of every group departure:
Private Trip Portal
Our private trip portal provides a convenient hub for all your pre-departure information, ensuring a seamless preparation and travel experience. It includes:
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A pre-trip timeline to guide you through important payment dates and other key preparation steps.
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Detailed destination info, including on weather, local culture, and health and safety travel tips.
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Flight guidance and travel insurance recommendations, with options to book through our trusted partners.
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Customized packing recommendations tailored to your destination and activities.
Flights Concierge Service
Through a long-time partner that specializes in this service, we offer a first-rate flight booking experience designed to meet all your travel needs.
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Enjoy access to personalized assistance from our trusted flights concierge, who will already understand the intricacies of your trip when you reach out to them.
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While we provide detailed flight guidance & parameters based on years of experience running these trips, our concierge partner can handle all the booking logistics for you.
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Their service includes seat assignments, linking frequent flyer programs, upgrades, dietary requests, and more—all for a reasonable per-itinerary fee.
Travel Insurance Partners
We make it easy to get travel insurance through our trusted partnerships, ensuring you have the right coverage for your needs.
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Benefit from our long-standing relationships with reputable travel insurance providers including Travel Insurance International, WanderWell, and MedJet.
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Coverage options range from fully covered cancel-for-any-reason plans to basic benefits, giving you flexibility in choosing what suits you best.
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We're happy to create custom quotes tailored to your unique travel requirements.
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See here for more details.
Pre-Trip Zoom Briefing
A few months before your trip, our trip leaders host a comprehensive live briefing on Zoom to ensure you’re fully prepared for your adventure.
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An in-depth walk-through of the trip's itinerary, logistics, and essential details.
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A live Q&A session to address any specific questions or concerns you may have.
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Discussions on gear recommendations and packing tips to ensure you’re ready.
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We now use Zoom's "Smart Capture" feature, which allows you to watch a recording of the briefing with bookmarked chapters and summaries of key topics.
Always Here For You!
At Open Sky Expeditions, we prioritize your peace of mind. Our team is available 24/7 to answer questions or address concerns, both as you prepare for your trip and throughout your travels. Whether it’s last-minute details or in-the-moment support—or even if you have detail-intensive photography gear questions to ask our photo pros in advance—we’re here to make your travel experience seamless. Every question is welcomed!